WHAT IS YOUR RETURN POLICY?
Our policy lasts 14 days. If after 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
The provision of goods and services by Spiritgirl (PTY)Ltd is subject to availability. In cases of unavailability, Spiritgirl (PTY)Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a R50 administration fee
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
HOW TO EXCHANGE (if applicable)
To qualify for size exchanges, your Spiritgirl garment must arrive at us within 14 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Spiritgirl, 15 Bellwood Road, Fresnaye, Western Cape 8005, Cape Town, South Africa